Managed Services

homepage > manged services >

Managed Services Information Remote Monitoring Help Desk Disaster Recover & Business Continuity Solutions IT Outsourcing Solutions FAQ - Frequently Asked Questions Free Managed Services Analisys

Think outside the box, realize the benefits of a Managed Service Partner
All businesses are looking at ways to save money and provide better service to their customers. Elangeni can help you achieve your goals. Our SMART IT program is built around proving best in class service to our clients and shouldering most of the risks. Unlike other vendors we provide service level agreements and if we don’t meet the measurements, then we owe our client money! We provide clearly defined services so you always know where you stand with us. Our services allow you the flexibility to focus on your business and let us work for you as a technology partner should. Our SMART IT program makes sure that you don’t call us when your systems are down, because we know there is a problem and proactively fix it before it becomes a real problem.

Thinking outside the box
Elangeni offers a comprehensive array of Managed Services solutions, including:

• Help Desk: We provide experienced level 2 technicians to resolve your problems on the first call, not just escalate to someone else. Remote control capabilities allow us to work with your users so we see what they see. You control the access.
  
• 24x7x365 Monitoring: We monitor your network and find and resolve problems before they stop your business. We also include patch management, log management, anti-virus & SPAM management as well as routine tasks to keep your systems in peak health.
  
• BDR Backups: We provide a managed NAS (Network Attached Storage) device that replaces your tapes. Your systems are imaged and replicated to two data centers, one on each coast and can be backed up every 15 minutes if you like. Built in virtualization technology means if your server fails we can bring it back as a virtualized server in minutes until the physical server is fixed.
  
• Vendor Management: We can manage all of your line of business and infrastructure vendors to let you get back your teams lost time and focus on what’s important to you, running your business.
  
• Vertical Business Process Outsourcing (BPO): We can help your business outsource a single, discrete business process system.

As management and technology consultants, Elangeni is particularly qualified to both operate highly complex, integrated applications, and to help align critical applications with your companies evolving business needs. We are flexible enough to deliver the services you need and not the ones you don’t.

Save money and realize increased benefits
Elangeni’s Managed Services solutions can help you:

• Lower operational costs and improve productivity — Take advantage of economies of scale, and add dollars to your bottom line.
  
• Reduce risk — Why have additional staff that aren’t generating you money? Enjoy the benefits of effectively reacting to IT labor shortages, increased systems availability and effectively managing the rapid rate of business change.
  
• It’s your business — You don’t lose control. While you have us helping you manage a piece of your business, we are working for you as part of your team.