Managed Services
Frequently Asked Questions

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Q. How can my business save money by using the Elangeni Solution?
A. Unpredictable IT costs place a real burden on your business. The Elangeni Solution gives you predictable, monthly IT expenses by eliminating the costs of upgrades, monitoring, patching and operations of your infrastructure. We give you the flexibility to choose from three scalable plans bronze, silver or gold. You pick the plan that is right for you. This allows you to redirect IT resources, reduce unanticipated support costs and plan your expenses accurately. 

For a complete cost analysis, contact Elangeni Sales at 973-541-1667. You may be surprised at how much we can reduce your current IT spending.

Q. Why should my business choose the Elangeni Solution over hosting?
A. The greatest advantage Elangeni has over hosting is that if our network or your Internet Service Provider’s network goes down, your systems are still operational. Because the servers reside at each company’s premises, the only thing lost during an outage is monitoring and remote backups. Elangeni will be immediately notified of such an outage and will help restore the network. The Elangeni solution also includes many of the benefits of hosting, such as security and server monitoring, remote storage of data and fixed monthly fees but for significantly lower cost.

Q. What if my business already has an IT staff?
A. More than a third of all businesses using the Elangeni solution also employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, the Elangeni solution frees your staff to focus on long-term strategic technology objectives, such as:

• Intranet portal services for employees
• Extranet portal services for customers
• Line of business applications
• Employee technical training
• Database development and management
• Application performance reporting
• Management of digital dashboards
• Web site development and management
• Aligning IT goals with long-term vision of the management team
• Professional training and certifications

The Elangeni Solution provides a solid foundation for these initiatives and allows your company to maximize its IT investment.

Q. How does Elangeni handle backups?
A. Our service can protect your data as frequently as every 15 minutes, every day. This provides hundreds of additional backup copies vs. tape backup allowing multiple restore points to recover the most current version of your data just prior to the data loss event. Off-site backup frequencies will be dependent on image sizes and internet bandwidth available.

Our service offers scheduled backup plans that include 7-Day, 14-Day or 30-Day archives on the NAS which can be selectively pushed out to a remote storage facility. The option of expanding the retention period from a 1-Year to 7-Year History is also available.

Q. What kind of hardware is included with the Elangeni solution?
A. Elangeni provides a NAS storage device with our backup/monitoring solution. We setup and configure the NAS at our customer’s site, determine the backup frequency with our customers and validate the off-site data copies.

Q. What kind of software is included with the Elangeni solution?
A. Elangeni provides anti-virus software with our monitoring solution and all required backup software with our backup and disaster recovery solution. Elangeni provides a very robust software and support platform for our customers to grow on.

Elangeni can offer very affordable software rental programs from Microsoft as well as the ability to setup lease programs for your other software purchases.

Q. Do we need a disaster and recovery plan?
A. The Elangeni solution solves most IT-related disaster and recovery problems. In the event of a disaster, such as theft or fire, Elangeni can build a new server with your most recent data and have it on your premises within 24 hours. Customers will still need to plan for desktops and other business specific processes.

Q. If we accidentally delete a file, how will Elangeni restore it?
A. Simply call the Help Desk at 973-541-1667 and a support representative will restore it over the phone. Or, send requests via email: support@elangeni.com. 

Q. How often are the server and software updated?
A. The server software is updated every time an update is release according to the published service level.

Q. How are patches and service packs applied?
A. Service packs and software updates are applied after being fully tested. We publish white and black lists of updates for those patches that cause problems. All updates are performed after business hours or according to the customer’s schedule.

Q. How safe is our data?
A. The Elangeni data center is a new state-of-the-art facility that includes:

• 24x7 card key access, biometric palm scans
• 24-hour on-site staffed NOC and security staff
• Intercoms, security cameras, pin code with picture IDs
• Closed-circuit television and video monitoring & permanent recording to DVD
• Multiple AC unites to keep environment at a constant temperature and humidity
• Multiple power delivery units
• Multiple UPS
• Backup generator
• Battery backups with chargers
• Automatic Transfer Switch (ATS) and Automatic Throw-Over (ATO) to switch between Public Service grid and generator
• Multiple Power Delivery Units (PDU)
• VESDA smoke detection
• FM200 Fire Suppression
• Two-stage pre-action dry pipe sprinkler system

Q. How secure is the server?
A. Security is of utmost importance to Elangeni. We employ the latest in security technology in all servers and monitor them continually, 24x7x365. Any unusual activity is automatically reported to our highly-trained monitoring team, who follow specific escalation procedures in the event of a breach.

Q. Do we need an Internet connection?
A. Yes – the Elangeni solution requires a broadband (DSL or Cable) or better connection with static IP. If you don’t have a broadband connection, Elangeni can install one for an additional fee.

Q. What are the contract terms?
A. All contracts are setup to be 2 year contracts. We have the option to cancel with a 30-day cancellation notice. Specific terms will be in the SLA.

Q. What if we decide to cancel the service?
A. Elangeni will simply terminate the service, remove the services from the server or transfer the services to the customer. Certain prepaid items may be required to be paid to Elangeni. Our intention is to make it very simple for you to enter or leave a managed service engagement. We want you to use us to supplement your staff on your timeline, not ours.