Managed Services
Help Desk

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Having a live help desk provide end-users with immediate support is a key component needed to deliver a managed service. While a large number of IT service providers perform this function in-house, there are those who do not consider this to be a core competency or do not have the right operational skills to run a live help desk service on a fixed price basis.

Elangeni provides a live help desk service based on our fixed price SMART-IT Managed Service. The Help Desk is staffed by experienced Level 2 technicians with 2-6 years of experience resolving real customer problems across all aspects of technology. This service is delivered using a combination of phone and remote control tools. For customers who require on-site Help Desk services we also provide a range of similar options.

The flexibility to provide the services our customers need is important to us.

Highlights

• A Network Operations Center (NOC) that provides 24x7 visibility of Windows-based desktops/laptops for all businesses
  
• Proactive service is provided with preventive maintenance scheduled at specified intervals
  
• Reduction of your operational costs are achieved because you have a partner with employees supporting you, who carry out the day to day work of checking Anti-virus signatures, scanning and removing Spyware, updating critical security patches and cleaning temporary files on a regular basis
  
• We provide comprehensive reports on inventory and preventive maintenance activities
  
• We provide comprehensive tracking of all software and hardware on each desktop/laptop. Changes are also tracked and aid in quicker problem resolution
  
• Improve quality of life for you and your staff by having more time over nights, weekends and holidays