Managed Services
IT Outsourcing Solutions

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Elangeni has been working as an outsource partner for several years now. Outsourcing is fundamentally subcontracting a process, such as a service desk or a daily operations, to a third-party company.

The decision to outsource is often made in the interest of lowering firm costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of labor, capital, technology and resources. Where outsourcing usually doesn’t work well is when it is not managed. That is why for the last several years we work with our clients to have Service Level Agreements which basically puts the risk on us to deliver the services you have entrusted to us. If we don’t meet the agreed service levels, we pay penalties. A simple way to measure your investment.

Highlights of some of our IT Outsourcing

• Help Desk
  
• Server Administration
  
• Application Development
  
• Desktop Deployment Services
  
• Desktop Support